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Who We Are

Northants Community Care is an independent home care provider offering the highest standards of personal care and social support through a friendly and reliable service to individuals who wish to remain in their own homes and lead a lifestyle of their choice.

We are a Care Quality Commission (CQC) Registered Company. (Please see the CQC Website for more details)

Based in Northamptonshire, we are a Local Provider with Local Staff supporting individuals in the Local Community.

Our Aims and Objectives are :

  • To improve the lives of service users and the people who care for them
  • To encourage clients to participate in formulating their care plans.
  • To enable and support clients to retain their confidence and independence.
  • To meet the client’s physical and emotional needs in a dignified non-judgemental way.
  • To ensure that the client is always treated with dignity and respect and that they are safeguarded from the risk of abuse.
  • To be respectful of the client’s personal privacy and space.
  • To ensure that all health and safety procedures are followed at all times.
  • To ensure that the quality of the service provided is of the highest standards possible and to use appropriate methods to achieve this.

Our Principles

To focus on service users. We aim to provide person – centred care and support in ways which have positive outcomes for service users and promote their active participation.

To ensure that we are fit for our purpose. We examine our operations constantly to ensure that we are successfully achieving our stated aims and objectives. We welcome feedback from our service users and their friends and relatives.

To work for the dignified welfare of our service users. We provide a package of care to each service user that contributes to his or her overall personal and healthcare needs and preferences. We will co-operate with other services and professionals to help to maximize each service user’s independence and to ensure as fully as possible the services user’s maximum participation in the community.

To meet assessed needs. Before we provide services, we ensure that a potential service user’s needs and preferences are thoroughly assessed. We aim to ensure that the care the agency provides meets the assessed needs of each service user, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.

To provide quality services. We are whole-heartedly committed to providing top quality services and to continuous improvement in the level of the care we offer.

To employ a quality workforce. Standards for our managers and staff are based on the national occupational standards for the care industry.

Policies & Procedures

All our clients and staff are made aware of all relevant policies and procedures including Compliments and Complaints, Safeguarding and Whistleblowing.

We strive for high standards in service delivery and welcome feedback from clients, families, local authorities and anyone who works with us, on all aspects of our services. Such feedback is invaluable in helping us evaluate and improve our work.